Orders can be placed directly through our website. Simply add your items to the cart and proceed to checkout.

Sales tax is applied where required by law based on your shipping address.

Once an order is placed, it begins processing quickly. If you need to make a change, reach out to us as soon as possible at info@welltayl.com.

We accept major credit cards, Shop Pay, Apple Pay, and PayPal.

You can contact us on info@welltayl.com! We will be happy to assist you.

We currently ship within the United States.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Shipping is calculated at checkout, and we offer free shipping on orders over $75.00.

If your order hasn’t arrived after the estimated delivery window, please reach out to info@welltayl.com and we’ll help investigate.

We stand by our products with a 100% satisfaction guarantee. If you're not completely satisfied within 14 days of receiving your order, we will gladly issue a refund. Simply visit our return policy for more details.

Email info@welltayl.com with your order number and reason for return, and our team will guide you through the process.

Refunds are issued to your original payment method once your return is received and processed, typically within 5–10 business days.

Please contact info@welltayl.com within 7 days of delivery so we can make it right.

Yes. All of our skin + coat products are species-safe for both dogs and cats, which means you don’t need separate products if you have both.

Yes. All of our products are reviewed by veterinarians and formulated for dogs and cats of all breeds, ages, and coat types. If your pet has a pre-existing skin condition or sensitivity, we always recommend consulting your vet before introducing any new product.

Yes. All Welltayl products are fragrance-free, essential-oil-free, sulfate-free, and pH-balanced for pets’ more delicate skin. We design each formula to support even the most sensitive pets.

Never. We’re proudly Leaping Bunny Certified, which means our products and ingredients are 100% cruelty-free and never tested on animals.

Our products are topical and formulated for external use only. Each formula has been safety-tested for incidental contact. However, they are not meant to be consumed. If your pet chews on or ingests a product in larger amounts, please consult your veterinarian or contact pet poison control right away.

It depends on your pet’s coat type and lifestyle. In general, we recommend using the Coat Wash + Conditioner every 2–4 weeks, and incorporating the Skin + Coat Spray, Skin Barrier Stick, and Bath Brush between baths to keep the skin barrier hydrated, protected, and the coat fresh.

For personalized guidance based on your pet’s unique skin and coat type, take our Skin & Coat Quiz to find the best routine.

No. Our line is cosmetic and preventative, designed for everyday use to maintain skin and coat health. If your pet has a diagnosed medical condition, please consult your veterinarian before use.

Yes. We use FSC-certified paper, post-consumer recycled plastic, and recyclable packaging materials wherever possible. Our goal is to minimize waste and choose materials that are better for pets, people, and the planet.

Yes. We give back 5% of proceeds from every purchase to support animal health research. Our current partner is the Morris Animal Foundation, a leading organization funding scientific studies that advance animal health and wellness. As part of our ongoing commitment to giving back, we periodically rotate partners to support a range of causes that help improve the lives of pets everywhere.

All Welltayl products are 100% vegan and Leaping Bunny Certified cruelty-free. We’re also proudly B Corp Certified, reflecting our commitment to people, pets, and the planet. In addition, each formula is developed to meet EWG Verified™ standards for ingredient safety, transparency, and non-toxic formulation.