Orders can be placed directly through our website. Simply add your items to the cart and proceed to checkout.

Sales tax is applied where required by law based on your shipping address.

Once an order is placed, it begins processing quickly. If you need to make a change, reach out to us as soon as possible at info@welltayl.com.

We accept major credit cards, Shop Pay, Apple Pay, and PayPal.

You can contact us on info@welltayl.com! We will be happy to assist you.

We currently ship within the United States.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Shipping is calculated at checkout, and we offer free shipping on orders over $75.00.

If your order hasn’t arrived after the estimated delivery window, please reach out to info@welltayl.com and we’ll help investigate.

We stand by our products with a 100% satisfaction guarantee. If you're not completely satisfied within 14 days of receiving your order, we will gladly issue a refund. Simply visit our return policy for more details.

Email info@welltayl.com with your order number and reason for return, and our team will guide you through the process.

Refunds are issued to your original payment method once your return is received and processed, typically within 5–10 business days.

Please contact info@welltayl.com within 7 days of delivery so we can make it right.

Yes. All of our skin + coat products are species-safe for both dogs and cats, which means you don’t need separate products if you have both.

Yes. All of our products are reviewed by veterinarians and formulated for dogs and cats of all breeds, ages, and coat types. If your pet has a pre-existing skin condition or sensitivity, we always recommend consulting your vet before introducing any new product.

Yes. All Welltayl products are fragrance-free, essential-oil-free, sulfate-free, and pH-balanced for pets’ more delicate skin. We design each formula to support even the most sensitive pets.

Never. We’re proudly Leaping Bunny Certified, which means our products and ingredients are 100% cruelty-free and never tested on animals.

Our products are topical and formulated for external use only. Each formula has been safety-tested for incidental contact. However, they are not meant to be consumed. If your pet chews on or ingests a product in larger amounts, please consult your veterinarian or contact pet poison control right away.

It depends on your pet’s coat type and lifestyle. In general, we recommend using the Coat Wash + Conditioner every 2–4 weeks, and incorporating the Skin + Coat Spray, Skin Barrier Stick, and Bath Brush between baths to keep the skin barrier hydrated, protected, and the coat fresh.

For personalized guidance based on your pet’s unique skin and coat type, take our Skin & Coat Quiz to find the best routine.

No. Our line is cosmetic and preventative, designed for everyday use to maintain skin and coat health. If your pet has a diagnosed medical condition, please consult your veterinarian before use.

A simple way to keep your pet's skin + coat care routine on autopilot. Pick the products you use most, choose a cadence, and we'll ship them automatically so you never run out. Subscribers save 15% off every order, and you can skip, pause, or cancel anytime.

Our full skin + coat care line: Coat Wash + Conditioner, Skin + Coat Spray, Skin Barrier Stick, & Skin + Coat Care Trio. Apparel and accessories like the Companion Tote aren't subscription-eligible.

Subscribers save 15% off every subscription order, automatically applied at checkout. The discount stays as long as your subscription stays active.

You pick the cadence that fits your routine: monthly, every 3 months (our default, works for most pets), or every 6 months. You can change the cadence anytime from your account portal.

You're charged on the same day your subscription is set to renew, your renewal date is shown in your account portal. We'll send a reminder email a few days before each charge so there are no surprises.

Yes, skip individual shipments anytime from your account portal. Skipping doesn't cancel your subscription, and it won't affect any rewards you've earned along the way.

Yes. You can pause for up to 60 days from your account portal. If you need longer, pause it again from there, just note that pauses over 60 days will reset any milestone progress.

Yes, anytime, no questions asked, no fees. Cancellations take effect immediately. If you ever want to come back, your account stays here.

Log into your account at welltayl.com/a/loop_subscriptions/get-subscription-link and head to the Subscriptions tab. You can change products, cadence, skip, pause, or cancel from there. Anything you can't figure out, email info@welltayl.com and we'll help.

We'll automatically retry the charge a few times and email you a heads-up to update your card. If we can't get it to go through, your subscription skips to the next payment, so you don't lose your spot.

Yes, we're rolling out a loyalty program for subscribers with milestone gifts at 3, 6, and 9 months. More details coming soon.

Yes, our 100% satisfaction guarantee applies to subscription orders too. If you're not happy with what arrives, email info@welltayl.com within 60 days and we'll take care of it.

Yes. We use FSC-certified paper, post-consumer recycled plastic, and recyclable packaging materials wherever possible. Our goal is to minimize waste and choose materials that are better for pets, people, and the planet.

Yes. We give back 5% of proceeds from every purchase to support animal health research. Our current partner is the Morris Animal Foundation, a leading organization funding scientific studies that advance animal health and wellness. As part of our ongoing commitment to giving back, we periodically rotate partners to support a range of causes that help improve the lives of pets everywhere.

All Welltayl products are 100% vegan and Leaping Bunny Certified cruelty-free. We’re also proudly B Corp Certified, reflecting our commitment to people, pets, and the planet. In addition, each formula is developed to meet EWG Verified™ standards for ingredient safety, transparency, and non-toxic formulation.